A Seamless Workforce podcast with Lee Cockerell, Former EVP, Operations, Walt Disney World Resort

Posted by: Joel Capperella

By this point, it’s no secret that perhaps the most prominent theme at CWS Summit was the identification of quality as the most important element in developing a ‘non-employee’ workforce plan. In fact, even some of the largest organizations and the most prominent speakers clearly articulated that by aggressively defining quality and measuring against that definition, cost efficiency inherently follows.

Take, for example, keynote speaker Lee Cockerell, Former Executive Vice President of Operations at World Disney World Resort. I’ll let Mr. Cockerell’s words speak for themselves, but as you listen, keep in mind the incredible experiences you have likely had with your family at one of the many hotels or theme parks that were under his leadership through the 1990s into 2006. Consider, too, the incredible employment brand value of Disney and the unlimited family entertainment value that has been delivered to Disney customers.

After listening, ask yourself this: Do you think Lee Cockerell or Disney ever mitigated the importance of quality in any single segment of their workforce?

(For more from Mr. Cockerell, check out his book, Creating Magic – 10 Common Sense Leadership Strategies From A Life At Disney.)